We don't stop
at launch.
Keep your digital products fast, secure, and evolving. Our retainer packages give you a dedicated team on call — so you never worry about downtime, security gaps, or stale code.
Support Plans
Choose the level of support you need
- Monthly security patches & updates
- Uptime monitoring (99.5% SLA)
- 4 hrs/mo change requests
- Email support (48hr response)
- Monthly performance report
- Weekly updates & security patches
- 24/7 uptime monitoring (99.9% SLA)
- 12 hrs/mo change requests
- Priority email & chat support (8hr)
- Performance & SEO optimisation
- Weekly status reports
- Daily deployments & updates
- 99.99% SLA with on-call escalation
- Unlimited change requests
- Dedicated account manager
- Emergency hotfix within 2hrs
- Quarterly strategy review
What's Covered
Everything we handle so you don't have to
Security Patches
Regular vulnerability scanning, dependency updates, and rapid patching of critical security issues.
Uptime Monitoring
24/7 monitoring with instant alerts, automatic failover strategies, and incident response playbooks.
Performance Optimisation
Regular Core Web Vitals audits, image optimisation, caching, and database query tuning.
Plugin & Dependency Updates
Tested, staged updates for all plugins, frameworks, and dependencies — no surprise breakages.
Backups & Disaster Recovery
Daily automated backups, offsite storage, and tested recovery procedures so data loss is never a risk.
Bug Fixes & Change Requests
Monthly hours for small fixes, content updates, and feature tweaks — no new project needed.
Let's protect your investment.
Get a custom maintenance plan — we'll tailor it to your stack and team size.